Quiet answers for everyday decisions: fit, materials, shipping, care, and returns.
Who is Snuggsoul designed for?
Snuggsoul is designed first for Italian Greyhounds, Whippets, and other slim small-to-medium dogs. Always choose by measurements before breed or weight.
How should I choose a size?
Measure your dog while standing naturally. Check neck, chest, back length, and belly or waist where relevant. If between sizes, choose by the largest key measurement.
Where do orders ship from?
Orders ship from Hangzhou, China. Most orders ship within 2 business days after payment is confirmed.
How long does delivery take?
Estimated delivery is usually 7-15 business days for the United States, Canada, Europe, Australia, Japan, and Korea. Other regions may take 10-20 business days.
What is your return window?
Eligible return or exchange requests must be made within 14 days of delivery. Items must be clean, unworn, unwashed, and in original condition.
How do I contact support?
Email snuggsoul.service@gmail.com. We usually reply within 1-2 business days.